The Repair Process

United Hail Repairs offers a quick, comprehensive hail repair service as your one-stop shop. We have quoted and repaired over 100,000 vehicles of various makes at our facilities and in dealerships.

Hail events can occur in many areas during 6 to 8-month season. UHR has agents and mobile teams across Australia ready to assist you with your hail-damaged vehicle. If our standard repair steps don’t meet your needs, please contact us for a tailored solution.

Paintless Dent Repair (PDR)

We use paintless dent repair (PDR) to fix dents without repainting whenever possible. For areas without rear access, we employ hot glue and special tabs pull dents from the outside. By leveraging new technology, we assess which repairs can be done versus those needing paint or replacement. If PDR is feasible, we either complete the repairs in or with partner repairers, ensuring thorough quality checks before delivery.

Insurance Claim Submitted

Vehicle owners usually report hail damage to their insurer. United Hail Repairs is the preferred repairer for several insurance companies and notified of the owner and vehicle information.

Assessment Scheduled

Contact us if you need assistance with your vehicle assessment. Typically, either the insurer or UHR will reach out to provide an assessment date and time, which will 15-30 minutes. Please ensure your vehicle's exterior is clean for accurate damage identification.

UHR assesses the damaged vehicle

The repair method for each panel is evaluated using our hail quoting tool to determine if paintless dent repair (PDR) or conventional repairs are needed. Damaged parts are also identified, and a repair date with an estimated timeframe is negotiated with the owner.

A report and estimate is submitted to the insurer

UHR submit the estimate and photos to the insurer for approval to repair the vehicle.

The vehicle is repaired

UHR aims to return it to the owner within the specified timeframe, which is assessed upon drop-off and detailed inspection. If the timeframe changes, we will promptly the owners.

1300 308 294