FAQS – United Hail Repairs

How long will it take to repair my car?

The United Hail Repairs team will complete all repairs including any paintwork and the replacement of all damaged parts to the highest standards every time. We understand the quality and turn around time expectations of our customers and we as a team strive to exceed those expectations every day. As a guide – we exceed the general market in timeliness and quality – as we are the hail repair experts. It can typically range from 1 week to several weeks.

When do I pay my excess?

Typically its best to pay your excess at the time of lodgment of you insurance claim. If your vehicle is checked in for repair, it needs to be paid to allow us to release your vehicle for collection. Any concerns or questions give us a call on 1300308294

My car was damaged in a hail storm. What should I do?

Notify your insurance company about the damage. They guide you through their repair process, which may include visiting an assessment center or contacting United Hail Repairs at 130 308 294 for an assessment. If you're uncertain after submitting your claim, feel free to call us for assistance.

What is PDR?

PDR is a repair method that enables the repair of dents in vehicle panels of all metal types without the need to repaint the completed repair area. This is where the damage enables our highly skilled PDR technicians to push or pull the dents out of your vehicle. The result is the metal panel returns to its original form i.e. with no dents!

What happens when my car is assessed?

After assessing your car, United Hail Repairs provide a damage quote, including necessary repairs and parts replacement. A formal quote be sent to your insurance company for approval. They or United Hail Repairs will then contact you with details about the repair schedule and location. We suggest staying in touch with both parties throughout claim and repair process.

Can I work with UHR as an agent, contractor or partnered panel shop?

We are always interested in establishing good working relationships with skilled technicians and businesses. Fill in the form on our employment page and we will be in touch.

1300 308 294